Battery FAQ
Answers Before You Order
Fitment, reserve timing, dongles, install notes, warranty coverage, and shipping.
Start Here
Fitment first.
No guessing.
Match your bike to the correct battery before checkout. Product pages include specs, reserve timing, and setup notes.
Ordering & Delivery
Reserve timing, shipping windows, tracking, and split shipments.
How long does delivery take?
Battery orders ship in the order they are placed. If the battery is part of a reserve batch, the estimated shipping time is usually 3 to 4 weeks after the reserve is met.
Tracking will be sent when available. Delivery time can vary based on carrier, destination, product availability, and delays outside of our control.
What does reserve mean?
A reserve spot holds your place in the next battery batch. Reserve batches are first come, first served, and orders ship in the order they are placed.
Once the reserve is met, the batch moves forward and the estimated shipping window begins.
Can my order ship in multiple packages?
Yes. Orders with multiple items may ship separately, especially if products are coming from different vendors, partners, or warehouses.
Fitment & Setup
Make sure the battery, controller settings, connectors, and dongle are right before riding.
Do I need the Bluetooth dongle?
Yes. We recommend ordering the Fardriver Bluetooth Dongle with your battery upgrade.
The dongle may be needed to adjust controller voltage settings after installing the battery.
Is the install plug and play?
Yes, the batteries are designed as plug-and-play upgrades for compatible setups. Connect the battery, confirm the connectors are fully seated, check controller settings, and test the bike safely before normal riding.
Do not force connectors. If anything looks damaged, loose, incorrect, or does not match your setup, stop and contact us before riding.
Which battery fits the Tuttio?
The 60V 30Ah Tuttio Plug & Play Battery is the Tuttio battery upgrade.
- 60V battery platform
- 30Ah high-capacity design
- Plug-and-play install
- Built for longer ride time and more range
Which battery fits Yozma, Strike, and Valtinsu?
The 72V 30Ah Yozma / Strike / Valtinsu Plug & Play Battery is compatible with Pro and Base models across Yozma, Strike, and Valtinsu bikes.
- Yozma Pro and Base models
- Strike Pro and Base models
- Valtinsu Pro and Base models
- 72V battery platform with 30Ah capacity
Performance & Riding
Range, pull, controller settings, and safety notes for upgraded setups.
Will this give me more range?
The 30Ah capacity is built for longer ride time and more range. Actual range depends on rider weight, terrain, tire pressure, speed, temperature, riding style, controller settings, and bike setup.
Will this make my bike faster or more powerful?
These battery upgrades are built for stronger power delivery and longer ride time. Depending on your bike, controller settings, and setup, performance may change.
Always ride within your ability, wear proper safety gear, and test any upgraded setup carefully in a safe area before riding normally.
Warranty & Policies
Final-sale terms, defective battery warranty coverage, and policy information.
Can I return a battery?
All battery sales are final. We do not accept returns or provide refunds for change of mind, incorrect fitment, ordering the wrong product, or other non-defective products.
The only exception is a battery that is confirmed to be defective and qualifies under our 30-day defective battery warranty.
What is the battery warranty?
Batteries include a 30-day warranty against defects beginning on the date of delivery.
If you believe your battery is defective, contact us within 30 days of delivery with your order information and details about the issue. Photos, videos, troubleshooting information, or other documentation may be requested to help verify the defect.
If the battery is confirmed to be defective and qualifies under the warranty, it is eligible for a full refund.
Do you offer exchanges?
No. We do not offer exchanges. Please confirm battery compatibility, voltage, model, and fitment before placing your order.
Do you offer refunds?
No refunds are offered on non-defective products. All sales are final.
A full refund is available only when a battery is reported within 30 days of delivery and is confirmed to be defective under our defective battery warranty.
Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or card provider.
What if my battery arrives damaged, defective, or incorrect?
Inspect your battery as soon as it is delivered. If it arrives damaged, appears defective, or you received a different product than what you ordered, contact us immediately.
Keep all original packaging, shipping labels, photos, videos, and order information until the issue has been reviewed.
Defective battery warranty claims must be submitted within 30 days of delivery.
Where can I read the full policies?
You can review the full Shipping Policy and Refund Policy before placing your order.
Ready to upgrade?